Refund Policy

Microelectra IT Corporation

1. Introduction

Microelectra IT Corporation strives to provide high-quality School Management Software and IT Services. This Refund Policy outlines the terms and conditions under which refunds may be issued for purchases made from our company. By purchasing and using our products or services, you agree to this policy.

2. Software (School Management System)

Our School Management Software is provided on a subscription basis. Refunds for the software are governed by the following terms:

Category	Policy	Details & Conditions
Initial Purchase / First Time Users	15-Day Money-Back Guarantee	A full refund may be requested within 15 calendar days of the initial subscription payment date, provided that the institution has used the core features for evaluation and a valid reason for dissatisfaction is provided.
Subscription Renewals	Non-Refundable	Payments for subscription renewals (monthly, quarterly, or annual) are non-refundable. Customers are responsible for cancelling their subscription before the renewal date to avoid future charges.
Technical Failures	Eligible for Prorated Refund	If a significant, unresolved technical issue on the part of Microelectra IT Corporation prevents the school from using the core functionality of the software for a prolonged period (e.g., 7 consecutive working days) and we are unable to provide a fix or workaround, a prorated refund for the unused portion of the subscription period may be considered.
Non-Refundable Fees	Not Eligible	Setup fees, customisation costs, third-party licensing fees, and one-time training/implementation fees are non-refundable once the work has commenced or the service has been delivered.

3. IT Services (Development, Consultancy, Installation, etc.)

Refunds for bespoke IT services are managed based on the project status and agreement:

Category	Policy	Details & Conditions
Service Cancellation	Full or Partial Refund	Before Project Commencement: A full refund (minus any transaction fees or costs for work already performed, such as initial analysis or documentation) may be issued. After Project Commencement: A partial refund will be calculated by deducting the cost of all completed work and incurred expenses.
Failure to Deliver	Eligible for Partial/Full Refund	If Microelectra IT Corporation fails to deliver the contracted service as defined in the Scope of Work (SOW), and the issue is not rectifiable within an agreed-upon timeline, a refund commensurate with the incomplete portion will be calculated.
Client Delays/Changes	Non-Refundable	Delays or termination of the service caused by a lack of necessary input, feedback, or information from the client, or significant changes to the project scope, will not be eligible for a refund.

4. General Conditions

**Refund Request Period:** All requests must be submitted within the specified timeframe 15 days for initial software purchase.
**Proof of Issue:** The customer must provide clear, valid, and sufficient documentation or evidence to support the refund claim.
**Policy Violation:** Violation of our Terms of Service (TOS) or Acceptable Use Policy will void any eligibility for a refund.
**Management Discretion:** All refund decisions are at the sole discretion of the management.

5. How to Request a Refund

To request a refund, you must submit a formal request via email with the following mandatory details:

Full Institution Name and Contact Person.
Invoice/Order Number and Date of Purchase.
Detailed Explanation of the Reason for the Refund Request.
Any supporting documentation/evidence.

**Email for Refund Requests:** [email protected]

6. Refund Processing

Review Time: Our team will review your request and respond within 7-10 business days.
Credit Time: If approved, the refund will be credited back to your **original method of payment** within 15-30 business days.
Currency: Refunds will be issued in the currency of the original purchase.

7. Changes to the Policy

Microelectra IT Corporation reserves the right to update or modify this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on our website. Your continued use of our services after any such changes constitutes your acceptance of the new policy.